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Dubai - IT operations analytics market to grow from $2.17b in 2015 to $9.79b by 2020 at 35.2% CAGR

Nexthink, the innovator of end-user IT analytics, will soon provide solutions to fix problems in real time to its customers, according to its top executive.
Nexthink's technology uniquely addresses a growing need of providing IT departments with real-time visibility of their end-user infrastructure. With Nexthink analytics IT operations, teams can decrease end-user disruption by 30 per cent while detecting security incidents in seconds across thousands of computers.
"We are the market leader for our unique IT analytics that help organisations to measure end-user satisfaction. We will also provide solutions to fix end-user issues in real time," Nexthink sales director Ulrich Zeh told Khaleej Times in an interview.
Responding a question, Zeh mentioned that Nexthink will start offering this new service not before next year. "It will take at least a year," he added.
Headquartered in Switzerland, Nexthink opened its Dubai office in 2011 as a regional headquarters because of the emirate's strategic geographical location in the region. In addition to Dubai, the company also operates offices in Riyadh, Bahrain, Kuwait and Egypt in the region. Today, Nexthink has more than 600 customers worldwide and some of their key customers in the region include Wipro, Saudi Electricity Company, du, National Commercial Bank, Adco, Jumeriah Group and the UAE Ministry of Health. The company has more than 150 top customers in the region.
The IT operations analytics market is estimated to grow from $2.17 billion in 2015 to $9.79 billion by 2020 at a compound annual growth rate of 35.2 per cent, according to the research firm MarketsandMarkets.
Zeh declined to provide annual revenue and profit figures of Nexthink, but he said the company has been growing around 60 per cent year-on-year for the last three years. "We will for sure remain growing for at least at the level we are growing and we will increase our partnership with big service providers," he said.
He explained that there are three major areas where Nexthink adds value. "The first one is service quality and performance. The second one is security and third is integration."
Nexthink helps IT departments connect, communicate and collaborate to achieve their major goals and to optimise endpoint security, operations, support and workplace transformation projects. Nexthink's real-time analytics and visualisation extend help desk, server monitoring, application performance management and PC lifecycle management tools, and provide essential visibility for IT governance.
Responding to a question about the slowdown in business because of the global economic slowdown especially in European countries, he replied that the slowdown means companies freeze their budget but Nexthink might get more business during this time as the company helps reduce cost and increase efficiencies.
"We cannot help companies increase revenues but they can save money by doing business in more a efficient way," he explained.
Talking about top challenges for chief information officers, he said security is major issue in some countries.
According to Gartner, global spending on IT security was estimated to increase 4.7 per cent to $75.4 billion in 2015, and organisations across the world will spend $101 billion on information security in 2018. This topic is getting the most attention in the industries of banking and finance and the public sector.
 
$40 million raised
Earlier this year, Nexthink raised $40 million in new investment, led by Highland Europe, a leading global venture capital firm. That was the largest round of funding to date for Nexthink and includes participation from the Bertarelli family's Waypoint Capital.
This latest round brings the total capital raised by Nexthink to $65 million since the company was founded from a research project in artificial intelligence at Ecole Polytechnique Fédérale de Lausanne in Switzerland in 2004.
With the Middle East and Asia being a significant contributor to Nexthink's business growth, 20 per cent of the investment will be allocated towards regional expansion, creating further jobs and building an innovation hub to meet the growing needs of customers.
"There is universal pain and a big need to have end-user visibility for any IT team worldwide. This latest round enables us to expand in key markets and add new modules to our product roadmap. Many new surprises are coming up very soon," said Pedro Bados, chief executive officer/president and co-founder of Nexthink.
- abdulbasit@khaleejtimes.com