Talk to a virtual teller via ATM

Dubai - Emirates NBD introduces interactive teller machine at extended hours at the bank's Ibn Battuta mall branch.

Emirates NBD has introduced an interactive teller machine (ITM), an innovation that offers customers in the UAE a personalised banking experience via a video personal teller.
The ITM, developed by US-based NCR (a provider of consumer transaction technologies), will offer banking services at extended hours at the bank's Ibn Battuta mall branch, with four additional locations planned over the next few months.
The new ITM is an evolution of the bank's previous ITM installed at The Dubai Mall branch in 2013, another first-to-market at the time.
The ITM elevates the traditional ATM experience by incorporating a real time video connection that enables a customer to interact with a teller, similar to a branch experience, without timing limitations or queuing. In addition, the ITM offers enhanced services, including the option to use Emirates ID to conduct transactions such as encashment or deposit of multiple cheques and enquiries about accounts, cards and loans, in addition to cash deposit and withdrawal.
"With the interactive teller machine, we have redefined convenience banking," said Suvo Sarkar, senior executive vice-president and group head of retail banking and wealth management, Emirates NBD.
"For the first time, customers banking at a terminal can interact with a teller via video and conduct transactions never-before offered via terminal by a bank in the UAE.
"Emirates NBD has always taken the lead in creating innovative banking solutions that offer convenience and match customers' busy lifestyles. With our new ITM, we are offering Emirates NBD customers access to a virtual teller that can provide responsive, intuitive feedback and perform transactions comparable to an in-branch experience, without the limitations of branch timings or queuing," added Sarkar.
- business@khaleejtimes.com

Services on offer
. Extended banking hours: From 9am to 8pm, Saturday to Thursday and 1pm to 8pm on Friday
. Enquiries about bank accounts, cards and loans through teller service
. Coin dispensation for cheque encashment and cash withdrawal transactions
. Deposit of up to 20 cheques at a single time
. Cash withdrawal at higher limits
. Cash deposit