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Trained wardens will help people on Metro

By a staff reporter / 16 April 2007

DUBAI — To ensure that all commuters, especially those with special needs, travel comfortably, trained wardens will direct and escort people wherever necessary on Dubai Metro.

“After in-depth studies, plans are being put in place to deal with emergencies,” a senior official of the Roads and Transport Authority (RTA) has said.

Dubai Metro is designed to provide safety, speed and comfort, and has been benchmarked to the Metro systems in Hong Kong, Copenhagen, Paris and Singapore.

Abdulredha Abu Al Hassan, Director of Planning and Design at the Rail Agency, RTA, said: “Optimum care has been taken to design the tunnel and station ventilation whereby the air quality is being tested by using the most advanced technology. This is being done to ensure that the air is clean and free from any dust or pollution. Cooling systems have been designed for the station boxes and a special type of air-conditioning will treat humidity, high temperatures, and other dusty weather conditions ensuring compliance with international standards.”

The official added that the RTA had developed a “Barrier Free Access System” to make the Dubai Metro accessible to all, including those with physical impairment.

“Lifts will be available at station entrances, at concourses and platforms. The lifts will accommodate 17 people at all levels, and will have clear signs, both audio and visual. All the escalators will have warning signs, and direction-indicator lights. Tactile Guidance Path laid on the floor is to assist those with visual impairment from the entrance to the platform.”

“Wide fare gates and automatic fare collection systems will help those on wheel chairs to commute easily. Ticket counters will be within a wheel chair’s reach and the windows will have speech holes, perforated glazing and voice amplifiers,” explained the official.

He also said that platform screen doors (PSD) would have audible beeps as the doors close to alarm those with visual impairment.

Light Emitting Diods (LED) signals will flash as the doors close for those with hearing impairment. Flashing PSD lights will function to notify door failed warnings.

“While visual and audio announcements will be available inside the train, priority seats will be available for the elderly and people with impairments,” he added.

The other unique features of Dubai Metro will include air-conditioning provision at all elevated railway station concourses and platforms, and the provision of wash rooms and toilets in the station paid areas. All foot bridges will be air-conditioned too and equipped with modern travellators.

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