DUBAI — Labourers in the UAE can now call a toll-free helpline number 800 665, set up by the Ministry of Labour (MoL), to lodge and follow up complaints. The hotline would be operational round-the-clock.
Inaugurating the new hotline service, Minister of Labour Dr Ali bin Abdullah Al Kaabi said yesterday it will also assist both labourers and companies to avail information relating to MoL’s policies and procedures.
“They can call the hotline and get updated information about their various transactions with the ministry. They do not have to personally visit the MoL offices,” he said.
Complaints will be forwarded by the call centre assistant to the relevant authorities and the latter will take up the matter immediately.
After a complaint has been lodged, MoL officials will also visit worksites or labour camps to investigate the complaints.
The helpline service is available in five languages — English, Arabic, Malayalam, Tagalog and Urdu. A group of 15 dedicated MoL representatives will be able to handle about 700 calls a day.
Al Kaabi said, “Anybody can contact this helpline and get information on issues regarding the ministry.”
Faisal Al Wahaibi, general manager of Mena Business Services, the company managing the service on behalf of MoL, said: “In the second phase, we will be processing applications relating to different MoL services through our call centre.”