'They need to give full details of the problem and location of their building,' he said when questioned by Khaleej Times yesterday on lack of effective measures taken by the authority to solve water problems facing several buildings in the area.

'Sewa officials will take immediate action provided complaints are received on the emergency number and callers leave proper details abou their location,” he said.

“Sudden water disconnection in apartments cannot always be blamed on Sewa,' he said, adding: 'Somtimes water shortage in buildings is caused due to any internal problem like some thing going wrong with water tank in the building.'

Engineer Mohammed Khalifa bin Taresh said that since they were not currently facing any problems in any of the water desalination units at Al Leyah Power and Water Desalination Station, they could not be blamed for the disrupted water supply.

“Tenants of the buildings facing water shortage should immediately contact the emergeny number of Sewa. After a complaint is lodged, we immediatley send our technicians to the affected building in order to know wether the problem is because of Sewa's water network or any problem in the building water pipes,” he said.

“While dealing with some of the complaints lodged earlier, we found out that water shortage was occuring due to a problem in the pipes of the tanks supplying water. The fitting inside the water tank was very small to store more of water, which reduced the supply of water to homes,” he said.